• Why am I being told that my IP address is locked?

    As a security measure to combat hackers, your IP address will be locked from being able to log in after 8 failed login attempts. Your IP address will be locked for a minimum of 1 minute and a maximum of 10 minutes. If you do not remember your password, you can reset it here.

  • Why doesn’t my Nu Skin ID work to log in?

    This website is independent of Nu Skin’s corporate site and is run my independent distributors. Therefore, your Nu Skin ID WILL NOT work to log in and order tickets or physical items. If you have not yet registered for an account on this site, you can do so here using your personal email address and a password of your choosing.

  • I’m not able to attend an event, can I get a refund?

    The short answer is “all sales are final”. However, there are options available to you. Please see our refund policy here.

    You can change the name on a ticket by filling out this form.

  • Do I need to print my ticket to check in at the event?

    You can either print your ticket or save the PDF on your phone. Be sure to keep your ticket safe and private, there is name on it and a unique code that will be scanned when checking in at registration.

    Each ticket will allow only 1 check in during registration. If a ticket has already been used, only the first person to check in will receive a lanyard to access the venue. Be careful not to send a copy of your ticket to anyone!

  • How do I change the name on a ticket for Success Summit?

    If you would like to change the name on a ticket you purchased (i.e. sell it to someone else), please fill out the necessary information on this form. The deadline to change the information is July 1, 2023.

    If you have any questions beyond this process, please send an email to hello@successsummit.us